3.2 Selling an IS

At the moment, Pizzarama’s competitors have implemented information systems that leave Pizzarama in the dust. If Pizzarama does not implement this information system, it is possible that the lack of competitive advantage will force Pizzarama out of business. Although, the initial cost of the IS might seem significant, the cost benefit analysis demonstrates how the maintenance costs will go down over time. In addition, the money saved from the system will more than make up for the cost in only two quarters. I believe that when this system is implemented, customers will flock to Pizzarama’s new and improved business model.

3.1 Value Chain Analysis

At Pizzarama we are always trying to improve our business so that it may be as efficient as possible. This allows us to waste less money, be more consistent, and pass the quality and savings on to our customers!

A value chain analysis is a chart that one uses to organize their tasks and determine which ones deserve the funding for information system implementation. By organizing our business processes in such a way, we can determine what our weaknesses are, what the most important components to our business are, and what will give us a competitive advantage over other companies.

The above chart was created by considering the various aspects to selling a pizza, from creation to delivery.

However, there are many things that can be improved by using an information system. For example, we may use an SCM (Supply Chain Management) system to automate the purchase of supplies. This will not only save us time and money with inventory, but will help us determine which ingredients are the most popular and which we should order less of.

As for the handling of our cash registers and credit cards, a transaction processing system will help us better track money and our employees handling of it.

One of the most important information systems that Pizzarama will need to implement to compete with other area franchises is an electronic commerce system. Currently, Pizzarama has no way for customers to purchase pizzas online. However, with an online storefront in place, our customers will be able to order a pizza and have it directly ordered to them. This will help eliminate incorrect orders, save money on employees who need to take orders, and give us a competitive advantage over other pizzerias.

In addition, our delivery team is one of the largest failures of Pizzarama. Often times pizzas are late and gas is wasted as our delivery men and women waste time driving all over the city. However, with the implementation of a Geographical information system (by using a GPS planning system), we can ensure that employees are only given pizzas for deliveries that are in the same vicinity of each other.

Finally, our customers love it when we remember their names and favorite pizzas. With a customer relationship management system, we will be able to create an even greater knowledge base and relationship with our customers and allow such great relationships to extend to all of our customers, rather than just the regulars.

2.2 World Car

 

The automobile industry at the end of Chapter 2 details the effects of globalization on car companies and their reactions to it. American car companies have difficulty sustaining their business in a global economy. One solution to appealing to different markets is to come up with a car that can appeal to all markets with little to no modification. However, the wide varying preferences by different cultures make such a car a near impossibility. Meanwhile, everything in the car industry has changed. Cars and their parts are manufactured in many countries regardless of where the company is located and the internet has even allowed for people to purchase cars from other countries rather than local markets.

Globalization 3.0 is fueling change in the auto industry by forcing companies to rethink the way they manufacture, sell, and design cars. Because of global specializations, cheaper labor, and tax laws, companies offshore much of the manufacturing of a car. The international market has created a demand for cars that fit their lives. Unfortunately, this leaves the car industry without a standardized product to offer the world, creating inefficiencies. The global marketplace created by the internet has also altered the way the auto industry sells cars to international and local markets alike.

Although Globalization 3.0 has marked an open market place, cultural distinctions can make catering to different demographics difficult. For example, cities with smaller streets of some cultures are unable to handle the large cars that another culture may prefer. In addition, some cultures with less personal space may feel lost in a larger car. Because of this, car companies must make cars that are fundamentally different from one another if they want to appeal to every market.

2.1 Flickr

Flickr is a website where users can set up an account and share their photos with friends, family, those with similar interests.The single most important enabler that allows Flickr to function is “uploading.” However, even though Flickr is not the leader in photo sharing, it still must store an incredible amount of data. Because of this, “the steroids” are an incredibly large component of their success. The steroids in this case take the place of the infrastructure and network needed for users to upload and download large photos as well as the data centers required to store that many photos as well as provide access to the many viewers. In-forming allows people to gather the information they want. In this case, Flickr allows users to tag photos which provide information about the photos. Other users may then enter in search parameters to find pictures with certain tags.

1.3 Organizational Chart

Pizzarama’s IS structure begins with the CIO. It is his job to manage and focus each IS division. Below him are three division managers. They act as middle men between the teams they oversee and the CIO.

The IT Support Manager handles the Web Designer and Database Administrator. The Web Designer creates and maintains our online presence. When you order a pizza over the internet, it is thanks to the web designer’s smart, yet clean website. Meanwhile, the Database Manager creates the database that all of our managers utilize to determine what their teams should focus on.

The Development Manager helps determine what digital initiatives the company should take on. Under them is the business analyst who takes those initiatives, writes a strategy of implementation that will allow her teams to work in sync with the rest of the company’s desires. The programmer writes the company’s software. Our Social Network Designer basically handles the way our employees talk to each other. They created the inter-company wiki, our memo system, and help with the tools we use to communicate and collaborate together.

The Maintenance Manager helps make sure everything is still running smoothly. Under his lead is the Information Systems Auditor, a role that ensures our systems are working effectively and are properly secure. Under him is the Hardware Technician. From repairs to upgrades, our hardware technician handles all of the issues that arise when it comes to our physical hardware.

The CIO is the most important role in the IS division. He writes the game plan that the rest of the manager’s and their teams follow. When it comes to the funding and allocation of workers on overarching plans, the decisions all come back to him. Because of this, much of the rate of successes and failures can be directed back to him. Without his vision, there will be no initiatives.

Because they handle both our own security as well as the security of our customer’s data, the Information Systems Auditor is one position that Pizzarama takes particularly serious. Yes, overseeing security isn’t her only function, but when it comes to the data of our customers, mainly college kids, digital protection is our most important concern.

1.2 Data Discussion

The events will be measured by the sale/ the date and time so every transaction that is processed it will record a number down giving it a certain data into our system so when ever you put the number from the receipt into the system it will bring up the order onto the screen allowing to see what was sold on that ticket/ transaction.

The person will be measured by the student/ customers id so whenever they give us their phone number or student id it will be saved so whenever they come back it will save all their information, and so all they have to do is just give me the id number or phone number and their name and address will pop up so they don't have to tell us where they stay every time they call.

The pizza will be all process through our number system so if you wanted a 14 inch extra cheese pizza it will have its certain id/code so it would look like 14EC which means a 14 inch extra cheese pizza. this would be for several of pizza and other items we have at our store such as cheese sticks (chstx) and so on but this will give us an id so we dont have type in the whole name of what the customer wants on the pizza or order.